Call us on 01768 482 351

Customer Service

Before you place an order, if you have any questions relating to these terms and conditions please contact us, or call us on 017684 82351

Contract Cancellation/Return of Goods

We want you to be happy with your purchases every time you shop with us, but we understand that occasionally you may want to return items. That's why under our no quibbles guarantee, if for any reason you are unhappy with your purchase you can send the product(s) back to us with the original packaging and labeling attached. Subject to the product(s) being returned to us within 10 days and accepted by us as being in a clean unused condition and complete, we will refund the cost of the product(s), less any postage costs (minimum charge of £5.00) incurred by Catstycam Ltd in sending the goods to you initially. Goods are to be returned at the purchaser’s expense by a secure recorded method suitable for the value of the item. 

Exchange of goods

Customers who send product(s) back to us for exchange which are not faulty will be liable to pay postage charges incurred by us for the return of the replacement product(s). The postage charge will be agreed with the customer when Catstycam Ltd is given notification by the customer of the return.

Warranty Claims

All our products are subject to the normal manufacturers warranty. In the event of a warranty claim, please return the item to us with an advice of the fault in writing. Please identify clearly the area or part that has failed. All items should be returned in a clean, dry condition, otherwise they may be returned to you without attention. Further advice is available by contacting us on 017684 82351 or info@catstycam.com

Non Delivery

The quantity of any consignment of products as recorded by Catstycam Ltd upon dispatch from Catstycam Ltd place of business shall be conclusive evidence of the quantity received by the customer on delivery unless the customer can provide conclusive evidence proving the contrary.

Catstycam Ltd shall not be liable for any non-delivery of products unless written notice is given to Catstycam Ltd within 5 working days of the date when the products would in the ordinary course of events have been received.

Any liability of Catstycam Ltd for non-delivery of products shall be limited to replacing the products within a reasonable time or issuing a credit note at the pro rata contract rate against any invoice raised for such products.

Force Majeure

Catstycam Ltd reserves the right to defer the date of delivery or to cancel the contract or reduce the volume of products ordered by the customer (without liability to the customer) if it is prevented from or delayed in the carrying on of its business due to circumstances beyond the reasonable control of Catstycam Ltd including, without limitation, acts of God, governmental actions, war or national emergency, acts of terrorism, protests, riot, civil commotion, fire, explosion, flood, road blockages, lock-outs, strikes or other labour disputes (whether or not relating to either party's workforce), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials. Provided that, if the event in question continues for a continuous period in excess of 60 days, the customer shall be entitled to give notice in writing to Catstycam Ltd to terminate the contract.

Delivery & Delivery Charges

  • Standard Delivery to UK Mainland within 3 working days - Free delivery on standard orders over £30 in value. All else £4.00 Standard rate. 

A next day delivery order placed before 12 noon on Friday will reach you before 12 noon on Monday (unless you pay the Saturday delivery surcharge), but an order placed after 12 noon on Friday would not be dispatched until the following Monday and then delivered on Tuesday. Because of our rural location we need to have 12 noon as a cut off time for next day deliveries.
All overseas. An email will be sent to confirm the cost of shipping for the service you require. The order will only be sent once your confirmation is received. Further advice is available by contacting us on 017684 82351 or info@catstycam.com

If an item is out of stock we will inform you immediately of the estimated delivery time.

For more information about your statutory rights. Please visit the Department of Trade and Industries Consumer Gateway Website

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